The System Check option (under the Transactions menu) is used only to
test connectivity; because processors can changes response messages and
test numbers it's possible that you may receive a message other than
"System is OK." As long as the System Check responds with a valid
transaction message such as "Declined", "Invalid Card Number", or "Call
Center" your system is configured properly for processing.
This error will occur when running version 2.00 or higher of Domain
Point of Sale™ when your system does not have Internet Explorer of at least
v5.0 installed (normally Windows 95 systems). You must either install
Internet Explorer v5.0 or higher or upgrade to Windows® 98 or higher to be
able to run Domain Point of Sale™ versions 2.00 and above.
In short the answer to this question is NO. Any Windows version
of Domain Point of Sale™ will work with any version of Windows; if the
version you have says that it works for at least Windows 95 then it was
designed to work with all versions from Windows 95 and beyond. If you've
recently upgraded to a new machine running Windows XP and the software
doesn't seem to be working properly, it is *NOT* due to needing a
"XP" upgrade of the software it is most likely due to an incompatibility
or incorrect configuration of the MODEM that's in your new system.
In versions released after v2.00B020202 up to and including version
v2.00B110102 the connection type could end up set incorrectly - to fix
this click on Configuration->Modem and the click 'OK' - this will correct
and save the configuration file.
All versions of Domain Point of Sale™ and Merchant Master
software as of the 08/23/96 release support credit cards with an
expiration date of the year 2000 or later. The last 6 digits of your
program version number are the release date of the software you are
running (e.g. 1.xxB082396 was released on 08/23/96), if you a running a
version prior to 08/23/96 you should obtain an upgrade.
Note: A minor glitch in versions prior to the July 1, 1999 release
causes a '1' to be placed in the front of the Audit Trail filenames for
years beyond 1999 (e.g. an Audit Trail file for January 1, 2000 will
appear as 1000101.ttl rather than 000101.ttl). Although no
upgrade is necessary
you may purchase an upgrade from our online store.
If your ISDN terminal adapter is able to connect with standard modems
(such as the USRobotics I-Modem with v.Everything) the program should work fine,
if it will connect only with other ISDN terminal adapters (e.g. Motorola
NT1D, Motorola UTA220) then the program will not be able to use it to dial
out.
If you process transactions through the NOVA network then the answer is
YES; simply select Internet as your connection type in the
program under Configuration->Modem (available in version
v2.00B051002 or later).
If you are processing transactions on any other network then the answer
is no but support for this capability is being added as it becomes
available on other networks. The reason is that Cable/DSL adapters
are not the same as an analog dial-up modem; on networks other than NOVA,
if your modem can't dial out through a telephone line using a phone number
it won't work with the software.
The following modems currently do not work with the software:
This problem has been known to occur in modems which use the Cirrus
Logic chipset. If your modem uses this chipset the problem can be
overcome by going to the Modem Special Init box and adding an
N1 (the letter 'N' and the number one) to the end of the line and
then changing the baud rate to 57600.
This problem has also been observed on modems with the Conexant
chipset, these modems will not connect to the primary phone number for
First Data Resources (the 950 number). If you are using one of these
modems and your processor is First Data Resources you should configure the
modem normally and then set the primary phone number to be the same as the
secondary phone number (the 800 number).
When the modem is in use by another program the Domain Point of Sale™
software will be unable to detect it or use it for transactions. You must
disable any software on your computer that is utilizing the modem (such as
FAX receive software or voicemail software and Compaq users must
disable the call center) prior to processing any transactions or
performing an auto-setup.
Select the COM port your modem is on prior to clicking the auto-setup
button.
In Windows® 95/98/2000/XP®/NT® this
can be accomplished by going (from the start menu) to Settings
then Control Panel then Modems, click the tab that says
Diagnostics and you'll see a list of COM ports and the devices
attached to each. Most computers which are purchased with a modem already
in them have the modem installed on COM 2, the exception to this rule are
Packard Bell® computers which come with the modem installed on
COM 1.
No, a transaction that comes back as declined would have been declined
whether or not the address (street, zip code, and/or customer code)
information was given. The only information required for a transaction to
be processed are the credit card number, expiration date, and amount -
however, your processing fees may be lower if you also include the street,
zip code, customer code, and other information in your transactions.
AVS (address verification service) is available only for U.S.
cardholders, the street and zip code fields should be left blank for
foreign (non-U.S.) cardholders.
Domain Point of Sale™ uses the current system date and time for all date
related functions, check your system date/time to insure that it is
correct.
As of the version 2.10 release of Domain Point of Sale™ the
following check guarantee services are supported via dialup:
